We are currently performing maintenance on our backup server. Customer restores are unavailable during this time. If your matter is urgent please submit a ticket and our staff will restore file(s) on your behalf. Expected time frame is 1 hour.

We will be rebooting web4 this evening at 9:00PM MST to facilitate a kernel update.  Web services will be offline while the reboot is taking place.  We anticipate an outage of no more than three minutes.

We have finished work on the CP Server an hour early.  All operations are running 100%.

We are currently performing scheduled maintenance on the Control Panel server.  We expect the maintenance period to end by 12:00 noon MST.

Amsterdam, Netherlands to our network.

  1    15 ms   <10 ms   <10 ms 82.98.242.73 [82.98.242.73]
  2   <10 ms   <10 ms   <10 ms 64.125.26.74 [64.125.26.74]
  3    15 ms    15 ms    15 ms 195.69.145.167 [195.69.145.167]
  4    15 ms    15 ms    15 ms 195.219.150.14 [195.219.150.14]
  5    31 ms    15 ms    15 ms 195.219.241.17 [195.219.241.17]
  6    93 ms   109 ms   109 ms 206.82.135.17 [206.82.135.17]
  7   109 ms    93 ms    93 ms 206.82.135.30 [206.82.135.30]
  8   124 ms    93 ms    93 ms 67.205.127.122 [67.205.127.122]
  9   124 ms   109 ms   124 ms crusehosting
Trace complete.

Texas, USA to our network

  1   <10 ms   <10 ms   <10 ms 72.249.147.129 [72.249.147.129]
  2   <10 ms   <10 ms   <10 ms 206.123.64.125 [206.123.64.125]
  3   <10 ms   <10 ms   <10 ms 206.123.64.21 [206.123.64.21]
  4   <10 ms   <10 ms   <10 ms 8.9.232.73 [8.9.232.73]
  5    15 ms    15 ms   <10 ms 4.69.145.243 [4.69.145.243]
  6    46 ms    31 ms    31 ms 4.69.137.122 [4.69.137.122]
  7    46 ms    46 ms    31 ms 4.69.141.5 [4.69.141.5]
  8    31 ms    46 ms    46 ms 4.59.176.10 [4.59.176.10]
  9    46 ms    46 ms    31 ms 67.205.127.126 [67.205.127.126]
 10    46 ms    46 ms    46 ms crusehosting
Trace complete.

Colorado, USA to our Network

  1   <10 ms   <10 ms    15 ms 10.1.67.2 [10.1.67.2]
  2   <10 ms   <10 ms   <10 ms 66.151.173.41 [66.151.173.41]
  3   <10 ms   <10 ms    15 ms 65.117.245.41 [65.117.245.41]
  4   <10 ms   <10 ms    15 ms 205.171.10.61 [205.171.10.61]
  5   <10 ms   <10 ms   <10 ms 205.171.10.53 [205.171.10.53]
  6   <10 ms   <10 ms   <10 ms 63.146.26.134 [63.146.26.134]
  7    31 ms   <10 ms    15 ms 4.68.107.62 [4.68.107.62]
  8    31 ms    15 ms    31 ms 4.69.132.62 [4.69.132.62]
  9    31 ms    31 ms    31 ms 4.69.140.189 [4.69.140.189]
 10    46 ms    46 ms    31 ms 4.69.140.246 [4.69.140.246]
 11    46 ms    46 ms    31 ms 4.69.140.250 [4.69.140.250]
 12    46 ms    46 ms    46 ms 4.69.140.254 [4.69.140.254]
 13    46 ms    46 ms    46 ms 4.69.141.2 [4.69.141.2]
 14    46 ms    46 ms    46 ms 4.59.176.10 [4.59.176.10]
 15    62 ms    46 ms    46 ms 67.205.127.126 [67.205.127.126]
 16    46 ms    62 ms    46 ms crusehosting

Trace complete.

Frankfurt, Germany to our Network

  1   <10 ms   <10 ms   <10 ms 83.243.81.1 [83.243.81.1]
  2   <10 ms   <10 ms   <10 ms 94.249.129.33 [94.249.129.33]
  3   <10 ms   <10 ms   <10 ms 213.248.72.117 [213.248.72.117]
  4   <10 ms   <10 ms   <10 ms 213.248.69.38 [213.248.69.38]
  5   <10 ms   <10 ms   <10 ms 195.219.69.13 [195.219.69.13]
  6    15 ms    15 ms    15 ms 195.219.241.141 [195.219.241.141]
  7   109 ms   109 ms   109 ms 206.82.135.17 [206.82.135.17]
  8   109 ms    93 ms    93 ms 206.82.135.30 [206.82.135.30]
  9   109 ms    93 ms   109 ms 67.205.127.122 [67.205.127.122]
 10    93 ms   109 ms    93 ms crusehosting
Trace complete.

Calgary, Canada to our Network

Our Data Centre has upgraded our Peer1 uplink to 10 gig this morning.  We now have 76 Gbps total outbound capacity.  If you see any network discrepancies please open a ticket in the customer hub or send an email to helpdesk at crusehosting dot com.

We have seen several compromised OsCommerce installations today.  Customers are urged to make sure their applications are running at the latest patch levels.  Sites found to be compromised will be taken offline immediately and will remain offline until the offending code is fixed by the client (As per our Terms of Service) and clients may be charged for cleanup work.

If you are unsure of an applications patch level, please do not hesitate to contact our support team at helpdesk at crusehosting dot com and we will work with you.

Thanks, and happy new year!

From all of us to all of you,

Have a safe and festive holiday season.  All the best in 2010.

The staff of CRUSE Technologies Ltd.

Dancing Xmas Lights

We are currently doing reactive maintenance clearing out the queue on Mail Server 3.  Mail services are offline at the moment while the spam emails are being removed.  Mail services will be offline for 1 hour as we perform this critical action.  Customers are reminded to ensure they are using strong passwords for all of their account information, this includes email accounts.

We will keep you posted as to when mail services are up and operational on this server.  We apologize for any inconvenience.

6:55PM MST upate:  System Admins are still working on mail3.  To ensure clients will receive their emails, we have elected to screen and filter the email queues (300,000+ emails) as to remove the offending messages.  We estimate another 73 minutes for the filtration to be complete.  We have initiated advanced mail routing procedures to re-route incoming/outgoing emails to another server during this offline period.  Thankyou for your understanding, and we apologize for the inconvenience.  We will keep you posted as to when mail services are fully restored and operational on this server.

This afternoon we are changing out 7 of the 16 500GB SATA harddrives on cl-t127-393cl (Canada cluster backup server array 1).  This morning we noticed several read/write errors.  We did an in-depth scan to verify the drive(s) need replacing and have made the decision to replace the drives.  The drive changeover is seamless and does not provide any disruption to our services.  Customers requesting a backup this evening and into tomorrow will be forced to wait until the arrays have been rebuilt.