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Domain Registrar Scheduled Maintenance

Filed under: Control Panel News — support at 1:42 pm on Tuesday, June 9, 2009
Hello,
 
We are scheduling network maintenance at our data center for Wednesday, June 10,2009. Services will remain fully available. We will use the 30 minute maintenance to modify timing parameters for automatic recovery during network hardware failure. This change will not have any impact to service availability and should be completely seamless to our customers.
 
Date: Wednesday, June 10, 2009
Time: 02:00 – 02:30 UTC
Duration: 30 minutes

We’re expanding!

Filed under: Control Panel News, General Talk, Network News, Server News — support at 6:31 pm on Tuesday, March 3, 2009

We are pleased to announce we are growing our services across Canada.  We have recently aquired another Full Cabinet in Canada’s Top Rated Data Centre Facility.  We have began populating this Cabinet with todays generation servers.  We will also be moving our clustered Backup Server to this facility in the near future.  The new facility boasts 100% Network uptime via BGP routed carriers.  A sustained Network speed of 55GBPS as well as N+1 HVAC, UPS and Fire Retardant Services. 

More information forthcoming.

Do not always trust that email is from who they say they are…

Filed under: General Talk — support at 6:57 pm on Thursday, January 22, 2009
Lately we have had several clients become the victim of confidence men. Their Internet and computer was not hacked in any way and all our systems are safe. In these cases the clients voluntarily gave away their personal information without confirming that they were communicating with a trustworthy party.
 
Phishing [pronounced fish-ing] is a type of deception designed to convince you to give away your valuable personal data, such as credit card numbers, account data and passwords, or other information. Phishing emails require you to respond or give up personal information of your own validity, they simply supply \’the bait\’.
 
Phishing e-mail messages take a number of forms. They might appear to come from your bank or financial institution, a company you regularly do business with, or from your social networking site like Facebook or eBay for example.
 
Here are a few common phrases and points to look for when determining if an email is a phishing scam e-mail message:
 
-Verify your account
 
Businesses should not ask you to send passwords, login names, Social Insurance numbers, or other personal information through e-mail or on the phone.
 
-You have won the lottery
 
The lottery scam is a common phishing scam known as advanced fee fraud. One of the most common forms of advanced fee fraud is a message that claims that you have won a large sum of money, or that a person will pay you a large sum of money for little or no work on your part.
 
-If you don\’t respond within 48 hours, your account will be closed
 
These messages convey a sense of urgency so that you\’ll respond immediately without pausing. A phishing e-mail message might even claim that your response is required because your account might have been compromised.
 
-In General
A business email that has poor grammar, abundant spelling mistakes, and sentences that make no sense or do not apply to you (example: asking for your ZIP code).
If you receive a phishing email it is important to not respond to the email or click any links on the email. Simply delete the email.
 
If you are unsure if an email is a phishing email you should contact the company in question either by a phone number or an email address that you know to be correct. Never trust any email address, website or phone number provided in the email.
 
Just like regular mail from Canada Post, there is no way to be sure if the return address on a message is fake. So the from address listed on an email can be fake. So even if the from lists someone you know, there is no way to prove that it is actually your friend. This is a limitation of email, fax and regular mail. Scammers can even fake the numbers used on call display!
 
The best policy is to never ever give out your personal information via phone, fax, email or the Internet.

CRUSE Technologies deploys new State of the Art Backup Server

Filed under: Server News — support at 12:31 am on Sunday, December 28, 2008

December 28, 2008

We are pleased to announce that we have began deploying our new state of the art backup server.  Using the latest SATA RAID 10 controllers and harddrives, we have deployed a fully redundant, automatic backup server with drive space totalling just over 8 Terrabytes.  All Calgary, Edmonton, Vancouver and US servers will be incrementally backed up on an hourly / daily basis effective this week.    The deployment of our new backup server ensures reliable / consistant encrypted backups for our clients.  More importantly, our support staff can be called upon to restore data at a moments notice.  As is typical for all hosts, your first step should always be having a local backup of your data.  This is just wise practice.  We will be retiring our current backup servers in the next couple of weeks as all servers are moved over to the new backup server.

Seasons Greetings

Filed under: General Talk — support at 1:07 pm on Friday, December 19, 2008

We would like to extend our warmest wishes to our clients, families and friends this holiday season. From all of us to all of you, have a Safe, Happy and Prosperous Holiday Season!

We will have limited support staff available during the holiday season.  If you need help or assistance with anything, please use our handy webform to create a ticket and one of our support technicians will respond shortly.  Our ticket interface is located at https://crusehosting.com/eticket/open.php 

Thankyou for choosing CRUSE Technologies for all of your webhosting requirements.

Dan Bulmer

 

3120

CRUSE Technologies offers online remote backup services

Filed under: General Talk — support at 8:31 pm on Wednesday, November 19, 2008

Today we are proud to announce we have teamed up with the folks over at idrive to offer remote backup services for PCs and MACs.  iDrive remote backup services are second to none in our opinion.  All data is transmitted and stored in an encrypted format for your protection.  We are delighted to offer this service to our clients. 

 

Sign up now for Secure Offsite Backups

Sign up now for Secure Offsite Backups

 

 

 

  • Default Backup set and Schedule - On a fresh installation, most commonly backed up data including 'Desktop', 'Documents', 'Pictures', 'Videos' and 'Music' folders are pre-selected as the Backup set and a random 'off-peak' hours schedule is set which can be customized
  • Efficient Backups - Initial transfer will be a full backup. This may take some time based on the total size of your backup data. Subsequent backups will be incremental in nature with only modified portions of the files being transferred
  • Versioning - IDrive provides file versioning with file/document history retention for up to 30 backed up versions. Each backup creates a new backup set identified by a particular backup date and time. Better yet, your storage is computed only for the most current version; historical versions are stored free
  • Mapped Drive Backup - IDrive supports backup of mapped drives. The backups will continue even if you log off from the system
  • Auto-Pause - Selecting this option makes intelligent guesses on pausing and resuming backup to enable optimum desktop appearances during user activity
  • Automatic Selection - Wizard based option for selecting most common user data and the most common application data types to backup automatically
  • Bandwidth Throttle - Easy options to control bandwidth usage
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  • Add to Backup set from anywhere on Windows Explorer – Right-click option on the local drive to ease users to add files/folders directly to the IDrive scheduled backup set or perform interactive Backup Now from a single click from Windows Explorer
  • Scheduled backups take place even during System logoff – Backups continue even under the system lock/logoff state with an option to automatically power off after completion of scheduled backups
  • Open and Locked File Backup – IDrive does reliable backups of open/locked file data. Backup of files including Outlook files (.pst), QuickBooks, MS-Excel and more
  • Sync feature – This helps you to bring the contents of your IDrive account to be in sync with your Computer
  • Continuous Data Protection – When enabled, automatically recognizes and performs backup of modified files, at almost real-time (within 10 minutes) without any intervention from the user utilizing minimal resources
  • Proxy Support – Enables users to setup connections via proxy network connection
  • Restore to the selected destination – The selected files / folders will be directly restored to the selected destination with flexibility in deciding directory structure of restored data; default option will restore data in relative mode. Other options include maintaining full hierarchy of backup data, restore to source directory, with and without overwriting source
  • Restore any Version – You can view the list of all individual versions of a particular file that are maintained on the IDrive account and can restore individual file versions or Backup set versions as a whole to your local systems with ease
  • Maintenance Window Scheduled – Nov 14th, 2008

    Filed under: Network News — support at 3:40 pm on Wednesday, November 12, 2008
    We are scheduling a brief OpenSRS Domain Provisioning and Management – Whois and Parked Pages maintenance window on Friday, November 14th, 2008. We will use this time to address a database timeout issue.
     
    Date: November 14th, 2008
    Time: 02:00 – 02:15 UTC
    Duration: 15 minutes
     
    Service Impact: During this window, Whois and Parked Pages will be unavailable. All other OpenSRS Domain Provisioning and Management services are available. Domains will continue to resolve.

    CIRA Announces Revised Fourth Quarter Policies and Procedures

    Filed under: General Talk — support at 12:44 pm on Friday, November 7, 2008

    The Canadian Internet Registration Authority (CIRA) today announced revised policies and procedures for the fourth quarter 2008, intending to clarify, amend and simplify our current business processes. These policies will come into effect on December 9, 2008.

    The topics addressed are:

    1. CIRA Revised Registrant Agreement

    The agreement was shortened considerably from 27 to 14 pages for simplification, clarification and easier comprehension. The amended Registrant Agreement document can be found here.

    2. Registrant Confirmation Process

    The new Registrant Confirmation Process is greatly simplified and has been reduced from 17 website screens to 3 website screens consisting of a login page, the Registrant Agreement page, and a completion page.

    The Registrant Agreement incorporates by reference each of CIRA’s Policies, Rules and Procedures (as opposed to listing them individually) creating a more user-friendly confirmation process.

    Registrants will be able to complete the confirmation process directly on participating Registrars’ websites.

    Once Registrants have completed the Registrant Confirmation Process, CIRA will send emails informing them of CIRA Membership and “Change Without Approval (CWA)” processes.

    3. Manual Change of Administrative Contact Email Rules and Procedures (MCACE)

    The previous MCAC has been modified to the MCACE, which is greatly simplified and shortened for easier understanding and faster service. The new MCACE forms are much clearer and shorter, with separate forms for Individual and Non-Individual Registrants. This is now an electronic process, not a paper-based one as in the past. The forms are in electronic .pdf format which will allow Registrants to type data into the form fields.

    The MCACE will only be used to update the Administrative Contact’s email address, in cases, where the Registrant does not have their user name and password and their e-mail address no longer functions. If a Registrant wishes to update other Administrative Contact information or make any other changes, they can do so after their user name and password is sent to their new email address.

    A major change that benefits dot-ca Registrants is that the witness no longer needs to be a professional or a member of a designated group (e.g. lawyer, professional engineer or doctor).

    The witness declaration will only need to be signed by someone who knows the Registrant well enough to verify that the statements made by the Registrant on the form are true, such as a family member or friend.

    The rules and procedures document has been reduced to less than 3 pages (from the current 9) for a much clearer and easier to comprehend document.

    Registrants are no longer required to list all their domain names on the MCACE form. If they want the email address change to apply to all their domain names with that particular Registrar, they can simply specify ALL on the form. If they want the email address change to apply to specific Registrant profiles, they only need to list at least one domain name associated with that specific Registrant profile.

    4. Special Change of Administrative Contact Policy Rules and Procedures (SCAC)

    The Special Change of Administrative Contact Policy Rules and Procedures (SCAC) & the Permit Application Procedure are removed, as the expedited process it provided will no longer be required in light of the new, simplified and faster MCACE process.

    “We have continued to improve and revise our operational and legal procedures in this quarter in order to better serve our Registrars and Registrants” said Michael Stewart, General Counsel and Director of Policy Development, CIRA.

    About CIRA

    The Canadian Internet Registration Authority (CIRA) is the not-for-profit, member-driven organization that manages Canada’s dot-ca (.ca) domain name registry, develops and implements policies that support Canada’s Internet community, and represents the dot-ca registry internationally. CIRA processes over 300 million requests per day to connect Internet users with over one million dot-ca Internet addresses.

    New NOC Server installed

    Filed under: Network News — support at 11:31 pm on Monday, October 27, 2008

    We have successfully deployed a powerful Network Operations System to our Calgary based cluster of servers.  With realtime reporting and Intrusion Detection / Aversion.

    Easyapps update

    Filed under: Control Panel News — support at 6:18 pm on Thursday, May 8, 2008

    We will be updating our EasyApps selection tonight with the latest/greatest of 30 popular php/mysql applications free with all hosting accounts.  Customers are urged to log into your control panels and see if an update to an installed application exists.

     Cheers!

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