Mail 6 Server Offline – colo4 Dallas location

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Primary Mail Server Issues

We experienced several mail issues with our primary mail server yesterday evening. We are currently working to remedy this situation and will keep you posted. Customers may experience brief two minute outages in their mail services this morning while we work on repairing the issues.

Issue Resolved..  We experience a powersupply failure on our dual sourced powersupply on this server.  An order to fly in a replacement powersupply was issued yesterday evening.  At 9:00PM we successfully swapped out the faulty power supply and all services are 100% operational.  We sincerely appologize for the inconvenience caused by those clients hosted on this server.  We have taken a proactive approach on ordering replacement components for all of our servers to keep this from happening again.

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Web4 Maintenance

We are currently doing maintenance on web4. Customer sendmail scripts will be unavailable for the next hour as we go through and harden customer mailing scripts on this server. We anticipate services to be restored in 1 hour.

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Web4 Maintenance

We are currently performing maintenance on web4.  Users may experience degraded services while we perform maintenance on this server.  We expect to be completed within an hour. During this maintenance period, emails will not be able to be sent from this server.

Customers are reminded to keep your applications up to date as to avoid exploits.  In the coming days our staff will be changing 777 direcories to a more secure 775 category on all servers.

Thankyou for your patience with regards to this matter.

Update: 11:04PM MST:  We have completed our maintenance on this server.  All services are 100% operational.

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02.07.2010 Maintenance on backup server

We are currently performing maintenance on our backup server. Customer restores are unavailable during this time. If your matter is urgent please submit a ticket and our staff will restore file(s) on your behalf. Expected time frame is 1 hour.

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01.18.2010 Scheduled Maintenance for Server web4

We will be rebooting web4 this evening at 9:00PM MST to facilitate a kernel update.  Web services will be offline while the reboot is taking place.  We anticipate an outage of no more than three minutes.

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01.17.2010 CP Maintenance Complete

We have finished work on the CP Server an hour early.  All operations are running 100%.

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01.17.2010 CP Maintenance

We are currently performing scheduled maintenance on the Control Panel server.  We expect the maintenance period to end by 12:00 noon MST.

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Traceroute times from around the world to our servers.

Amsterdam, Netherlands to our network.

  1    15 ms   <10 ms   <10 ms 82.98.242.73 [82.98.242.73]
  2   <10 ms   <10 ms   <10 ms 64.125.26.74 [64.125.26.74]
  3    15 ms    15 ms    15 ms 195.69.145.167 [195.69.145.167]
  4    15 ms    15 ms    15 ms 195.219.150.14 [195.219.150.14]
  5    31 ms    15 ms    15 ms 195.219.241.17 [195.219.241.17]
  6    93 ms   109 ms   109 ms 206.82.135.17 [206.82.135.17]
  7   109 ms    93 ms    93 ms 206.82.135.30 [206.82.135.30]
  8   124 ms    93 ms    93 ms 67.205.127.122 [67.205.127.122]
  9   124 ms   109 ms   124 ms crusehosting
Trace complete.

Texas, USA to our network

  1   <10 ms   <10 ms   <10 ms 72.249.147.129 [72.249.147.129]
  2   <10 ms   <10 ms   <10 ms 206.123.64.125 [206.123.64.125]
  3   <10 ms   <10 ms   <10 ms 206.123.64.21 [206.123.64.21]
  4   <10 ms   <10 ms   <10 ms 8.9.232.73 [8.9.232.73]
  5    15 ms    15 ms   <10 ms 4.69.145.243 [4.69.145.243]
  6    46 ms    31 ms    31 ms 4.69.137.122 [4.69.137.122]
  7    46 ms    46 ms    31 ms 4.69.141.5 [4.69.141.5]
  8    31 ms    46 ms    46 ms 4.59.176.10 [4.59.176.10]
  9    46 ms    46 ms    31 ms 67.205.127.126 [67.205.127.126]
 10    46 ms    46 ms    46 ms crusehosting
Trace complete.

Colorado, USA to our Network

  1   <10 ms   <10 ms    15 ms 10.1.67.2 [10.1.67.2]
  2   <10 ms   <10 ms   <10 ms 66.151.173.41 [66.151.173.41]
  3   <10 ms   <10 ms    15 ms 65.117.245.41 [65.117.245.41]
  4   <10 ms   <10 ms    15 ms 205.171.10.61 [205.171.10.61]
  5   <10 ms   <10 ms   <10 ms 205.171.10.53 [205.171.10.53]
  6   <10 ms   <10 ms   <10 ms 63.146.26.134 [63.146.26.134]
  7    31 ms   <10 ms    15 ms 4.68.107.62 [4.68.107.62]
  8    31 ms    15 ms    31 ms 4.69.132.62 [4.69.132.62]
  9    31 ms    31 ms    31 ms 4.69.140.189 [4.69.140.189]
 10    46 ms    46 ms    31 ms 4.69.140.246 [4.69.140.246]
 11    46 ms    46 ms    31 ms 4.69.140.250 [4.69.140.250]
 12    46 ms    46 ms    46 ms 4.69.140.254 [4.69.140.254]
 13    46 ms    46 ms    46 ms 4.69.141.2 [4.69.141.2]
 14    46 ms    46 ms    46 ms 4.59.176.10 [4.59.176.10]
 15    62 ms    46 ms    46 ms 67.205.127.126 [67.205.127.126]
 16    46 ms    62 ms    46 ms crusehosting

Trace complete.

Frankfurt, Germany to our Network

  1   <10 ms   <10 ms   <10 ms 83.243.81.1 [83.243.81.1]
  2   <10 ms   <10 ms   <10 ms 94.249.129.33 [94.249.129.33]
  3   <10 ms   <10 ms   <10 ms 213.248.72.117 [213.248.72.117]
  4   <10 ms   <10 ms   <10 ms 213.248.69.38 [213.248.69.38]
  5   <10 ms   <10 ms   <10 ms 195.219.69.13 [195.219.69.13]
  6    15 ms    15 ms    15 ms 195.219.241.141 [195.219.241.141]
  7   109 ms   109 ms   109 ms 206.82.135.17 [206.82.135.17]
  8   109 ms    93 ms    93 ms 206.82.135.30 [206.82.135.30]
  9   109 ms    93 ms   109 ms 67.205.127.122 [67.205.127.122]
 10    93 ms   109 ms    93 ms crusehosting
Trace complete.

Calgary, Canada to our Network

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10 Gbps with Peer1 Network Activated

Our Data Centre has upgraded our Peer1 uplink to 10 gig this morning.  We now have 76 Gbps total outbound capacity.  If you see any network discrepancies please open a ticket in the customer hub or send an email to helpdesk at crusehosting dot com.

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